Choose a category below for more information.
Pricing & Production
Online Mosaic Tool
Premium Design Service
Events
Online Social & Interactive
Video Mosaics
Puzzles
Murals

    Pricing & Production

  • What is the pricing for a Picture Mosaic?
    Pricing for a mosaic will vary from project to project.
    Mosaics created using our Online Mosaic Tool start at $39.99. Click here for additional pricing.
    Mosaics created by one of our designers start at $124.95. Click here for additional pricing.
    For pricing on murals, video mosaics, interactive mosaics and events, please contact us here for a quote.

  • What kind of printers and ink are used in creating a Picture Mosaic?
    We only use only the latest Epson printers for all production. All printers are ultra-high resolution, printing at 2880+ dpi. We have performed thousands of tests on hundreds of types of media and have selected the very best luster photo paper, canvas, and vinyl for mosaic printing. We use long-lasting (up to 80 years) Epson waterproof, fade-proof, vibrant ultrachrome ink. All mosaics are inspected for quality before shipment. The combination of the best printers and perfect media results in the most detailed and vivid photo mosaics.

  • What is the resolution and dpi of a Picture Mosaic?
    All mosaics are printed at 2880+ dpi. Mosaics designed on the Online Mosaic Tool are created at 400ppi (pixels per inch), while mosaics created by our designers are 500ppi.

  • What is my mosaic printed on and how is it shipped?
    We offer a number of heavyweight, high quality printing surfaces such as photo luster paper, matte canvas, 13oz matte vinyl, and repositionable adhesive vinyl. Alternative print material available by request. Your mosaic will be rolled in a protective poly sleeve and shipped in a reinforced cardboard tube.

  • Do I have to provide all of the photos for my mosaic?
    In short, yes. We ask that you provide us with the source image and cell images for your mosaic. If you have a source image concept, but not an actual image, our design team may be able to create your source image from scratch at an additional cost.

  • Do you ship internationally?
    Yes we do! International shipping charges may range from $25 to $150 depending on location. Your shipping charge is calculated for you in the shopping cart when placing your order. Your mosaic will be rolled in a protective poly sleeve and shipped in a reinforced cardboard tube.

  • Do you offer framing services?
    We do not currently offer any framing services.

  • Can I order the digital file of my mosaic?
    Of course! If purchasing a digital file, you can have your mosaic printed at an alternate vendor. It is recommended to find a print vendor that can support high resolution prints. This will ensure the best possible quality for your mosaic. All mosaics printed by us are printed at 2880+ dpi.

  • Can I have my mosaic printed locally?
    All mosaics printed in-house are printed at 2880+ dpi. Mosaics designed on the Online Mosaic Tool are created at 400ppi (pixels per inch), while mosaics created by our designers are 500ppi.

  • What is your return policy?
    If for any reason you are unhappy with your Picture Mosaic, send it back to us within 10 days of receiving it and we will issue you a full refund (less the shipping costs).
    Return Guidelines:
    • All reprint requests and size changes must go through the reprints page.
    • Exchanges for new mosaics (same size) will be accepted for defects and/or design flaws.
    • You may always elect to send your mosaic back to us (within 10 days of receiving it) for a full refund less shipping costs.
    • In the case there is a delay or issue in submitting your photos, you may to cancel your order within 60 days. After 60 days we are unable to process a credit card refund. You have 2 years to submit your photos to us for use in the mosaic. We are available by email and phone (M-F 9:00-5:30 EST) to aid you in submitting your photos for your mosaic.
    • Any extra ordinary processing such as special order print media, rush services, or special design requirements, may only be eligible for a partial refund.
    • Requesting a refund will cause your cells, source, and custom mosaic ineligible for future mosaic orders and reprints.
    • Jigsaw puzzles, once received, are not eligible for refunds.
    • Return Address (You must receive an RMA number):
      Picture Mosaics
      486 Norristown Rd, Suite 132
      Blue Bell, PA 19422

  • How do I order additional prints?
    For mosaics designed using our Online Mosaic Tool, reprints can be purchased by logging into the tool and navigating to the explore page. To purchase reprints for designer mosaics, please visit our reprints page here.

  • What is your turn-around time?
    Design time for our services are as follows:
    Designer mosaics - 4 to 5 business days
    Mosaic murals - 5 to 7 business days
    Video mosaics - 6 to 8 business days
    Online Mosaic Tool - 1 to 2 business days
    For domestic shipping we offer 3-5 Day Priority Mail, as well as Overnight, Two-Day, and 3-Day FedEx. We ship FedEx for all international orders.

  • Do you offer rush services on any products?
    Yes. We offer several different rush service options for all designer mosaics, murals, and video mosaics. Rush services start at $75. Please contact us for more information.

    Online Mosaic Tool

  • I ordered a digital file, where can I download it?
    On a desktop or laptop device, log into your Online Mosaic Tool account here. Then click on the “Downloads” link in the top right corner. If your download doesn't appear within 30 minutes of placing your order, please contact us.

  • Can I create a new photo mosaic project using the same cell photos from a previous project?
    Yes. You will need to duplicate the previous photo mosaic project. Once duplicated, you can edit the source and any other settings you'd like in the new photo mosaic project.

  • How do I duplicate my photo mosaic project?
    Select the project you want to duplicate from the ‘My Projects’ menu. Then select ‘Duplicate’ from the navigation bar.

  • Can I make changes to my photo mosaic after I have already ordered it?
    Once you've ordered your photo mosaic (print or digital file), your project will be “locked.” You'll need to duplicate the project to make changes. All settings and photos will be transferred to the new project. An additional purchase (print or digital) is required .

  • I can’t find the print size I would like to order. What can I do?
    With our Online Mosaic Tool, you can try re-cropping your source image to a different aspect ratio using the Edit Source option. If you're looking for custom or mural sized mosaic prints, our Premium Design service offers a wide range of sizes as well as advanced mosaic style and techniques.

  • What are the guidelines for the cells and source?
    You can find our cell guidelines here.
    Our source guidelines can be found here.

  • My source image is being cropped, what can I do?
    The Online Mosaic Tool supports a select number of mosaic sizes (aspect ratios). You can find these ratios on the Edit Source page. If your source image does not fit any of the listed ratios, it will be cropped to fit. You can position your image within the frame by clicking and dragging to ensure nothing is cropped out. Alternatively, you can crop your source image manually and reupload.

  • My cell photos are a mix of portrait and landscape, why are they all square in my final mosaic?
    All cells in a photo mosaic need to fit into a grid. The most efficient way to achieve this is if all the cell photos are the same orientation or shape. The Online Mosaic Tool defaults to square cells, but you can change this orientation on the Edit Cells page.

  • How can I change the orientation of my cells or source?
    You can alter the orientation of your cells and source by using the rotate feature on the Edit Cells and Edit Source pages.

  • Will all of my cell photos be used in the mosaic?
    You can select to use all of your images in the mosaic by checking the box marked Use all of my cell images in the mosaic on your projects home page. Unchecking this option will use the best available images, which may yield better results.

  • How can I change the size of the cells in my photo mosaic?
    On the Review & Adjustments page you will find the mosaic size and cell size settings. This allows you to change the size of the overall mosaic as well as the size of the cells within the mosaic. It will also provide you with a closely estimated measurement of your cells. Click 'Apply Changes' to preview your changes.

  • Can multiple people add/upload their photos to my mosaic project?
    Yes. The simplest way would be to share your login information with anyone you'd like to collaborate with. The second option would be to collect all the photos in one place (e.g. Dropbox or USB thumbdrive) then upload them into your mosaic project.

  • Can the Picture Mosaics software be integrated with third party applications?
    Yes. Our proprietary photo mosaic software is available to be integrated with third party apps. Our API can be found here.

  • What is my mosaic printed on and how is it shipped?
    We offer a number of heavyweight, high quality printing surfaces such as semi-gloss photo luster paper, matte canvas, and repositionable adhesive vinyl. Your mosaic will be rolled in a protective poly sleeve and shipped in a reinforced cardboard tube.

  • Do you offer framing services?
    We do not currently offer any framing services.

    Premium Design Service

  • Why should I choose the Premium Design Service?
    Working with a Premium Designer offers customizations not featured on the Online Mosaic Tool and ensures the best possible results for your mosaic project. Custom sizing, text/graphic overlays, and unique mosaic styles are only a few of the advanced options and techniques available. Check out example mosaics from our Premium Design Service here.

  • What sizes do you offer?
    Orders placed directly through our website can measure up to 44”x72”. For larger mosaics, please contact us for more information here.

  • What are the prices?
    You can view pricing for designer mosaics here.

  • What are the guidelines for the cells and source?
    You can find our cell guidelines here.
    Our source guidelines can be found here.

  • How many photos are needed?
    We recommend a minimum of 150 unique photos, however the more the better!

  • How do I upload my photos?
    You can upload directly through our website (using photos from your device or a social network) or by sending a USB drive. You can also apply photos from your Online Mosaic Tool account to your designer order.

  • Will all of my photos be used in the mosaic? Will they be repeated?
    All photos submitted will be used at least once in the mosaic. Photos will be repeated as necessary to fill out the mosaic grid, with duplicates being placed as far away from each other as possible.

  • What is the turn-around time?
    Mosaic design typically takes 4-5 business days from the time your order is placed and all of your images are received. Once approved, your mosaic will ship within 1-2 business days.

  • Do you offer rush design services?
    Yes. We offer several different rush service options for all designer mosaics and murals. Rush services may vary depending on the scope of the project. Please contact us for more information here.

  • Will I get to see my mosaic before it is printed?
    Yes. There will be a proofing and review cycle before your mosaic is moved into production.

  • What is my mosaic printed on and how is it shipped?
    We offer a number of heavyweight, high quality printing surfaces such as semi-gloss photo luster paper, matte canvas, and repositionable adhesive vinyl. Your mosaic will be rolled in a protective poly sleeve and shipped in a reinforced cardboard tube.

  • Do you offer framing services?
    We do not currently offer any framing services.

    Events

  • What is the pricing for a mosaic event?
    Due to a wide range of options and services for mosaic events, pricing may vary. Please contact us here for a custom quote.

  • What services do you offer?
    We offer customizable packages for Live Print Mosaics, Live Digital Interactive Mosaics, and MosaicMe Kiosks. Check out our services in more detail at our events page.

  • What is included in each service?
    To see the options available for each service, please visit our events page here.

  • Are your products or services customizable?
    We offer flexible options for all services.

  • Is staffing required? Do you supply staffing for events?
    Depending on the services selected, staffing may or may not be required. We can supply any staffing required for your event, such as technicians and photographers.

  • Do you offer international coverage for events?
    Yes. We travel internationally.

  • Where can I find demonstrations or case studies on events you have done?
    Check out some of our past events on our events page here.

  • How long in advance do you need to be contacted about an event service?
    Typical development cycles should start 2-3 weeks prior to the event. This may vary depending on the scope of the project.

    Online Social & Interactive

  • What is an online mosaic?
    Our Online Social & Interactive mosaics are interactive mosaics that live on a website.

  • What is the turnaround time?
    A typical online mosaic activation has about a two to three week development and review cycle prior to launch.

  • What is the average cost for an online mosaic campaign?
    Each online mosaic campaign is unique. We’re happy to take a call with you so we can discuss the specifics of your project in further detail. Please contact us here.

  • How can users add their photos to the mosaic?
    A number of submission options are available: Any desktop or mobile device, Facebook post, Twitter/Instagram hashtag, YouTube, Vimeo, and more.

  • Can we control which photos go into the mosaic?
    An optional backend submission moderation tool allows a selected administrator to approve or deny photos before or after they’re added to the mosaic.

  • Can we integrate this mosaic on our website?
    Absolutely. Our developers can provide you with the proper code to iframe the mosaic on your website.

  • Can videos be submitted?
    Yes. Our online mosaic platform has the ability to accept photo and video submissions. The upload flow includes a built-in cropping/still selection tool as well.

  • Can we host the mosaic on our own server?
    Yes, however our development team would need to discuss with you the technical specifications of your server prior to setup.

  • How long does the photo submission period last?
    That depends on your campaign. Some campaigns will have a three day submission period while others will span a number of years. Keep in mind that a well planned marketing strategy is key to maximize user uploads and participation.

    Video Mosaics

  • What is a Video Mosaic?
    A video mosaic is the unique process of combining both photos and full motion videos into one stunning mosaic animation.

  • What is the price of a Video Mosaic?
    Pricing for video mosaics designed on our Online Mosaic Tool can be found here.
    Video mosaics designed by our animators will range from $1,200-$4,000+ depending on the scope of the project. For a quote, please contact us here.

  • What is the turn-around time?
    Turn around time is roughly 6-8 business days. This may vary from project to project.

  • What styles of Video Mosaics do you offer?
    We offer several styles of Video Mosaics. Check out our video page here for some of our examples.

  • Can I customize my Video Mosaic?
    Absolutely. All aspects of the video mosaic can be tailored to you. From style to music to duration and beyond. Have a great idea for a Video Mosaic that’s not on our website? Let us know and we’ll work with you to achieve your vision!

  • What do I need to supply?
    Video Mosaic design requires a source image, cell images, and any additional assets to be featured. This may include music/audio, logos, or footage. All assets can be uploaded directly on our site through a link we will provide.

  • Will I see a proof before the final video?
    Yes. We will provide you with a Vimeo link of your Video Mosaics for your review. Once approved, the final file will be delivered.

  • How will I receive my video file?
    We will supply you with a download link for your video file.

  • What is the format of the final video file?
    We can supply you with any requested video file format and resolution. Even 4k!

  • Can I purchase your video software?
    Unfortunately we do not offer our video software at this time. However we do offer video design on our Online Mosaic Tool. Get started here to design your own!

    Puzzles

  • What sizes are offered for mosaic puzzles?
    We currently offer two sizes for mosaic puzzles, 18” x 24” and 24” x 32”.

  • Can I choose the amount of puzzle pieces/size of the pieces?
    We currently offer four options for piece count. Check out our puzzle page here for options.

  • What is the pricing for mosaic puzzles?
    Mosaic puzzles start at $160.95. Check out or puzzle page here for additional pricing.

  • Can I create a puzzle using the Online Mosaic Tool?
    Puzzles are not currently available as an option on the Online Mosaic Tool.

  • What is the turnaround time?
    Mosaic design will take 4-5 business days. Production time for a puzzle is 6-8 business days.

  • Do you offer rush services?
    We offer one day, two day, and three day rush services for mosaic design. Production of the puzzle does not have any rush options.

  • Will I get to see the mosaic before my puzzle is produced?
    Yes. There will be a proofing and review cycle before your mosaic is moved into production.

  • How will my puzzle be packaged and shipped?
    Your mosaic is packaged in a 7” x 7” reinforced cylindrical container. For domestic shipping we offer 3-5 Day Priority Mail, as well as Overnight, Two-Day, and 3-Day FedEx. We ship FedEx for all international orders.

    Murals

  • What sizes are offered for mosaic murals?
    Mosaic murals include any sizing above 44” x 72”. We offer any custom size to fit your needs. Check out our sizing guidelines here.

  • What are the prices?
    Pricing for our mosaic murals will vary depending on the sizing of the mosaic and paper selection/digital file. Please contact us here for a custom quote.

  • What type of material is the mural printed on?
    We offer a number of heavyweight, high quality printing surfaces such as semi-gloss photo luster paper, matte canvas, and matte adhesive repositionable vinyl. We do not offer framing services.

  • How is the mural shipped?
    Your mosaic will be rolled in a protective poly sleeve and shipped in a reinforced cardboard tube.

  • What is the installation process?
    We offer several installation options depending on the paper type selected for production. These may include pole pockets, grommets, and adhesive vinyl paper which can be applied directly to the wall. We also supply optional staffing for installation. We currently do not offer framing construction for our murals.

  • What is the turn-around time?
    Turn around time for most murals is 5-7 business days. Design/production time may increase for larger scale projects.

  • Do you offer rush services?
    Yes. We offer several rush service options for murals. Please contact us here to discuss rush options for your particular project.

  • How can the photos be submitted?
    Once the specifics of your project have been finalized, we will supply an upload link to you. You will be able to upload your source, cells, and any additional assets directly through our website.